Terms & Conditions
1. Minimum Order
- Minimum order value: ?50,000 (before Packing, Forwarding & Transport).
2. Pricing
- All prices are Ex-Nursery. Packing & Handling charged extra. Transport charged extra as per actuals.
- Our products are GST-exempt for these purchases. Please check with us for details on the applicable exemptions.
- Plants are perishable; availability and rates are subject to change without notice. The Monthly Price List is indicative only — confirmed rates are provided at the time of quotation.
- Quotations are valid for 15 days from the date of issue.
3. Payment
100% advance payment required. Dispatch typically within 3–4 days of payment realization, subject to season and stock availability.
4. Dispatch & Delivery
- Our responsibility ends once goods are handed to the transporter/railways. Please report any delay or discrepancy immediately so we can follow up.
- Unloading from delivery vehicles and collection from transporters/railways/airport is the buyer's responsibility at all times.
- Local dispatches are scheduled every 3–5 days; the delivery schedule will be shared once the order is confirmed and payment received.
5. Damage & Claims
- Claims for missing or damaged plants are handled on an individual basis.
- Once goods are booked with the transporter, any damage occurring in transit is a matter between the buyer and the transport agency — we are not liable for transit damage.
- Where a line item is confirmed missing or damaged, we will either refund the amount charged for that line item or offer a suitable substitute, as preferred by the buyer.
6. Plant Health
We do not provide any warranty on plant survivability post-delivery.
7. Substitutions
Where we offer substitute options (e.g., for a missing/damaged item, or an out-of-stock variety), any price difference between the original item and the substitute must be borne by the buyer.
8. Packaging
Standard packing charges apply as noted above. More robust/protective packaging can be requested for an additional charge — please specify at the time of ordering.
9. Transport Booking
Booking with the buyer's preferred transporter is offered as a convenience. We do not take responsibility for the handling of goods once the boxes are booked with the respective transporter/train/airline.
10. Governing Law
These Terms & Conditions are governed by the laws of India, and all disputes shall be subject to the jurisdiction of the courts in Mumbai.
11. Complaints & Queries
For any complaints, please write to:
- sales@tropicanursery.com
- kapasi@tropicanursery.com
